Questions Are The Answer For Customer Service - Online Self-Paced
Online Short Course by
Quantum Learning Solutions, Inc.
Inquire Now
Online
/ Short Course
Details
This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one.
Audience:
- Customer Service/CareProfessionals
- Account Managers
- Anyone working with customers
6 Lessons (Approx. 1 hours):
- How to Use This Course
- Introduction
- Questions and Probes
- Categories of Questions and Probes
- Practical Application
- Knowledge Assessment
Outline
6 Lessons (Approx. 1 hours):
- How to Use This Course
- Introduction
- Questions and Probes
- Categories of Questions and Probes
- Practical Application
- Knowledge Assessment
Special Offer
This is an online self-paced course that can be taken 24/7.
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Our corporate training programs elevate your greatest asset: your people. We transform teams into innovation engines: active, collaborative, solution-oriented. And we develop leaders who can engage and reinforce these same competencies. All together, we help companies redefine their culture—driving the difference between business that gets done and business that’s wildly successful.